Get ‘em while they’re hot: write a Firefox support article
Friday, July 20th, 2007 Posted in firefox, support | No Comments »12 of the 64 Firefox support articles have already been claimed... sign-up for an article today before you miss out!The number of people who have volunteered for this project has been amazing so far (10 different people-- none of them ...
Write a Firefox support article today!
Thursday, July 19th, 2007 Posted in firefox, support | 3 Comments »After many months of hard work, we are now ready to start writing support documentation for the support.mozilla.com project!This is an awesome way to impact the experience of tens of millions of people in a very real way. Let’s be ...
support.mozilla.com and community support sites
Thursday, July 12th, 2007 Posted in firefox, mozilla, support | No Comments »Since the Firefox Support community working group announced its PRD to create a knowledge base, forum and live chat at support.mozilla.com, many people have asked me how this will affect the community support sites around the globe. I will ...
Firefox support platform vendor selection call today
Tuesday, July 3rd, 2007 Posted in firefox, support | No Comments »Tuesday, July 3rd at 2pm pacific time-- we will decide between the mediawiki/drupal, tikiwiki and jive software systems for the support knowledge base and forum platform.Call in details:* California: 650-903-0800 then extension 91* Toronto: 416-848-3114 then extension 91* Toll-free: 800-707-2533 ...
Firefox Support Next Steps
Tuesday, June 12th, 2007 Posted in drupal, firefox, mediawiki, mozilla, support, timeline | 2 Comments »The Firefox Support working group has made a great deal of progress in our effort to improve support for Firefox users. After getting feedback on our support plan overview and product requirements document, we are now ready to put the ...
Firefox Help Needs Your Help
Thursday, May 17th, 2007 Posted in firefox, help, mozilla, support | 13 Comments »To date, Mozilla community volunteers have provided Firefox user support that has met, and often exceeded, the needs of the tech and the early adopter users of Firefox. As Firefox’s market share grows beyond early adopters, our user support needs ...