Welcome David Tenser!
Friday, September 21st, 2007 Posted in mozilla, support | No Comments »Please welcome David Tenser, our new SUMO Project Manager! We are all very excited to have David working on the SUMO project and back in the Mozilla family.David is a longtime contributor to Mozilla and the Firefox and Thunderbird support ...
Please give us feedback on the forum home page mock-up
Tuesday, September 11th, 2007 Posted in firefox, mozilla, support | 8 Comments »We have been having lots of back and forth about the design of the SUMO forum home page. After much discussion and feedback, we have developed this mock-up:For a general reference for comparison, please check out the SUMO homepage: http://support-stage.mozilla.orgGoals ...
Join us for our weekly SUMO project meetings
Tuesday, September 11th, 2007 Posted in mozilla, support | No Comments »This will be a weekly, public call to discuss the progress of the SUMO project. Please join us!Thursday from 2:00 pm - 2:45 pm pacific timePhone call details: California: 650-903-0800 then extension 91 Toronto: 416-848-3114 then extension 91 ...
Introducing our Firefox Support leadership team
Friday, August 17th, 2007 Posted in firefox, support | 2 Comments »As a result of all the hard work of the support community, the Firefox Support Working Group has officially transitioned to the SUMO team. I am very excited to announce our SUMO leadership team:David Tenser has been hired as the ...
We need your feedback on the Firefox support site alpha
Saturday, August 4th, 2007 Posted in firefox, mozilla, support | 3 Comments »Thanks to the tremendous work of the Firefox support community, the SUMO alpha is now live at http://support-stage.mozilla.org.We need your help to kick the tires of the new site and to tell us whether or not you think the content ...
L10n of support.mozilla.com
Wednesday, August 1st, 2007 Posted in firefox, international, mozilla, support | No Comments »This is a follow-up to my earlier post about localization of the Firefox support project on support.mozilla.com.The first step in localization is launching the beta en-US version of SUMO. Once we have a few weeks of good user feedback and ...
I just got a support phone call for Firefox…
Wednesday, August 1st, 2007 Posted in firefox, mozilla, support | No Comments »...and it reconfirmed to me why the work we are doing on Firefox support is very important.All she needed help with was to import her bookmarks from IE, but she had no idea where to do it and then where ...
1 week until SUMO knowledge base alpha– we need your help!
Saturday, July 28th, 2007 Posted in firefox, mozilla, support | 4 Comments »If all goes to plan, the Firefox Support Working group will be pushing the support.mozilla.com knowledge base live for community review next Friday, August 3rd.We still have some open articles, as well as plenty of claimed articles that need writing ...
47 out of 64 Firefox support articles claimed (WOW)!
Wednesday, July 25th, 2007 Posted in firefox, support | No Comments »We are on a roll here folks! Great work by a large number of volunteers.If you want to get involved, please jump on in today! Get started now and claim your article(s). It is an easy way to have a ...
28 of 64 Firefox support articles claimed
Sunday, July 22nd, 2007 Posted in firefox, support | No Comments »Saturday has been a busy day for the Firefox support article writers. We now have people signed up to write 28 of the 64 articles needs to launch the SUMO project.You too can join in the fun! Get started now ...