Introducing our Firefox Support leadership team
Friday, August 17th, 2007 Posted in firefox, support | 2 Comments »As a result of all the hard work of the support community, the Firefox Support Working Group has officially transitioned to the SUMO team. I am very excited to announce our SUMO leadership team:David Tenser has been hired as the ...
Enterprise Working Group Call Wednesday morning
Wednesday, August 8th, 2007 Posted in enterprise, firefox, mozilla | No Comments »From wiki.mozilla.org/Enterprise:We’re planning our second call for Wednesday, August 8th at 10:00am Pacific, 1:00pm Eastern, 17:00 UTC. Here’s the meeting details: 650-903-0800 or 650-215-1282 x91 Conf# 280 (US/INTL) 1-800-707-2533 (pin 369) Conf# 280 (US)IRC - irc.mozilla.org - #ewg ...
We need your feedback on the Firefox support site alpha
Saturday, August 4th, 2007 Posted in firefox, mozilla, support | 3 Comments »Thanks to the tremendous work of the Firefox support community, the SUMO alpha is now live at http://support-stage.mozilla.org.We need your help to kick the tires of the new site and to tell us whether or not you think the content ...
L10n of support.mozilla.com
Wednesday, August 1st, 2007 Posted in firefox, international, mozilla, support | No Comments »This is a follow-up to my earlier post about localization of the Firefox support project on support.mozilla.com.The first step in localization is launching the beta en-US version of SUMO. Once we have a few weeks of good user feedback and ...
I just got a support phone call for Firefox…
Wednesday, August 1st, 2007 Posted in firefox, mozilla, support | No Comments »...and it reconfirmed to me why the work we are doing on Firefox support is very important.All she needed help with was to import her bookmarks from IE, but she had no idea where to do it and then where ...